Sourcing Sage
Outsourcing Cartoon of the Week just posted! Video and cartoon blog addressing call center and business process outsourcing deploying both thought-provoking and humorous tactics.
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About the Author
Matthew Heffron
I have been involved in more outsourcing deals than I can spontaneously enumerate, over more years than I care to admit, and for more industry players and clients than I can easily remember. Suffice to say that I was doing ITO before it was cool, HRO as it struggled to become so, CRM long after, and worked with BPO back when its hair was still long and only pretended to inhale.
Out of blatant disregard for the usual categorizations of title, I have performed as solutions architect, transition manager, process re-engineer, business analyst, systems designer, coder, videographer, graphic artist, proofreader, writer, cartoonist and all in the same role.
I am currently labeled as Director of Integrated Solutions for Sutherland Global Services which reveals little in the way of what I actually do, but such is the way with titles.
I have been involved in more outsourcing deals than I can spontaneously enumerate, over more years than I care to admit, and for more industry players and clients than I can easily remember. Suffice to say that I was doing ITO before it was cool, HRO as it struggled to become so, CRM long after, and worked with BPO back when its hair was still long and only pretended to inhale.
Out of blatant disregard for the usual categorizations of title, I have performed as solutions architect, transition manager, process re-engineer, business analyst, systems designer, coder, videographer, graphic artist, proofreader, writer, cartoonist and all in the same role.
I am currently labeled as Director of Integrated Solutions for Sutherland Global Services which reveals little in the way of what I actually do, but such is the way with titles.
For Mike Salvino’s article on the 6 stages of outsourcing go here: http://www.horsesforsources.com/bpo-generations_011512
The Case Against Outsourcing
Exploring the pitfalls of outsourcing and offshoring
